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Privacy Policy

Privacy Policy

We are committed to handling your personal information responsibly and transparently. Please review this page to understand how we collect, use, and protect your data.

What we collect

Order, support, and site data

We collect information needed for orders, customer support, and Site functionality.
How we use it

To operate and improve KLIHK

We use personal information to fulfill orders, provide support, improve the Site, and support analytics and advertising.
Privacy requests

Contact our privacy team

For privacy-related questions or personal data requests, email privacy@klihk.com.

Information We Collect

We collect personal information in the following ways.

Information You Provide
  • Order information, such as your name, email address, phone number, billing address, and shipping address
  • Customer support information, including messages you send to us about orders, returns, or general questions
  • Account information, if you create an account, such as login credentials and profile details
  • Comment information, if you leave a comment on the Site
Information Collected Automatically
  • Device and usage information, such as your IP address, browser type, device identifiers, pages viewed, and referring pages
  • Cookies and similar technologies used to operate the Site, maintain sessions, and support analytics and advertising
  • Fraud and security signals used to help secure payments and prevent abuse

How We Use Your Information

  • Process and fulfill orders, including payment confirmation, shipping, returns, and refunds
  • Provide customer service and respond to your requests
  • Send transactional communications, such as order confirmations, shipping updates, and service-related emails
  • Improve our Site and understand how visitors use it
  • Measure and improve advertising and marketing performance, where applicable
  • Prevent fraud and enhance security
  • Comply with legal, tax, accounting, and regulatory obligations
Payment Processing
Payments are processed securely by third-party payment providers, such as Stripe. We do not store your full payment card details on our servers.
Shipping & Tracking
To fulfill and deliver your order, we share necessary information such as your name, shipping address, phone number, and tracking details with shipping and logistics partners.

We may also use third-party tracking services, such as 17TRACK, to display shipment updates. These services may collect technical information such as your IP address, device information, and cookies in order to provide tracking functionality.

Comments
If visitors leave comments on the Site, we collect the data shown in the comment form. We may also collect the visitor’s IP address and browser user agent string to help detect spam.
Analytics & Advertising
We use analytics and advertising tools to better understand how visitors interact with our Site, measure performance, and improve our marketing efforts.
  • Google Analytics
  • Meta (Facebook/Instagram) Pixel
  • TikTok Pixel

These tools may use cookies and similar technologies to collect information about your activity on our Site, such as pages viewed, actions taken, and device identifiers. We use this information to improve the Site, attribute conversions, and optimize advertising performance.

Cookies
  • Remember your cart and checkout session
  • Maintain login sessions, if you have an account
  • Support analytics and advertising measurement
  • Help protect the Site and reduce fraud
Sharing Your Information
  • Payment processors, such as Stripe
  • Shipping and logistics providers
  • Tracking services, such as 17TRACK, when tracking features are used
  • Email service providers that send transactional communications
  • Analytics and advertising providers, including Google, Meta, and TikTok
  • Hosting, infrastructure, fraud prevention, and security providers

We do not sell your personal information. Please note that disabling cookies may affect certain Site features, including checkout and order tracking display.

Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
  • Analytics and advertising data: typically up to 12 months
  • Comments and related metadata: typically up to 12 months
  • Customer support communications: typically up to 12 months
  • Order and transaction records: retained as required for legal, tax, accounting, and dispute resolution purposes
Your Rights & Choices
Depending on your location, you may have rights to access, correct, or delete your personal information, and to object to or restrict certain types of processing.
To make a privacy-related request, please contact privacy@klihk.com.
International Transfers
Your information may be transferred to and processed in countries other than your own. We take reasonable steps to protect your personal information in a manner consistent with this Privacy Policy.
Security
We take reasonable measures to protect your personal information. However, no online service can be guaranteed to be 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.